Where do you ship from?
We ship from Toronto, Canada.
Do you offer international shipping?
Yes! We ship worldwide.
Which shipping company do you use?
Our domestic orders are shipped with either Canada Post or UPS. Our international orders are shipped with either UPS, DHL, FedEx or United States Postal Service International.
Please note that USPS First Class International may not offer a fully trackable shipping service. Shipping delays may occur depending on the destination's custom's policies.
Do you have shipping time options?
Shipping time is calculated at checkout determined by the service selected.
Free Shipping will take 3-8 Business days, this does not include processing time.
*Shipping time does not include the processing and packing time in our warehouse.
How much does shipping cost?
Shipping is calculated by the total weight and the distance to its destination of each order.
Does my shipping cost include taxes/duties and fees?
Shipping taxes and duty, or any other miscellaneous shipping fees, are not included and are not covered by Velvet & White Clothing Corp.
If a customer chooses to refuse a package due to payment of taxes and duties, the order is sent back to Velvet & White. In the event of this happening Velvet & White, may be required to pay extra charges by the courier. The fees charged will be deducted from your initial payment when being refunded for your order once the package has arrived back in our facility. In this case, shipping will not be refunded as well.
When does my order ship after I make the purchase?
After placing an order, you will receive a confirmation email. Orders are normally processed within 24-48 hours if placed on a business day. Velvet & White ships out orders every Sundays and Wednesday.
*Any of our Promotional or Holiday Sales may delay our processing time. Contact us if you have any concerns about your order.
How long does it take for my order to arrive?
Shipping time depends on location. Your order ships from Toronto, Canada. The average transit time is between 3-8 days for domestic shipments and USA shipments. International shipments will have an average transit time of 15-30 days depending on shipping method chosen at checkout.
Contact us if you have any concerns about your order.
How can I track my order?
You will receive a tracking number to the email address you ordered with.
What if I haven't received my package?
If you haven't received your package, please contact us at email@example.com
*Please note once the order has been shipped, we are not responsible for lost/stolen merchandise or delivery delays. Once a tracking number has been sent to a customer, any claims should be filed with the mail carrier.
What if my product is defected?
In the rare incident that you receive a defected or damaged product, please contact us with photos. We'll be happy to replace the item if its found to be defected before shipment. Contact us at firstname.lastname@example.org